Blended Call Center?
Blended call center solutions are a combination of both inbound and outbound call center solutions. The main utility of blended call center solutions is for those businesses which have limited means and cannot establish separate inbound and outbound calling agents. With this call center solutions, agents can effectively and effortlessly manage inbound and outbound calls. It gives enough flexibility for the agents to move to and fro in between inbound call queues and outbound calling lists.
Angel PBX offers and delivers highly extensive and user-friendly cloud-house blended contact center solutions that are dedicatedly handled for both incoming and outgoing call traffic and based on this routes the calls to the available agents as per operational protocols. With the effective use of our blended call center solutions, now the agents will be able to make and receive calls as per operational needs which will ensure the effective functioning of call center business. Implementing a blended call center solution it will optimize the overall performance by eliminating call abandonment rates.