Blended Call Center

What Is

Blended Call Center?

Blended call center solutions are a combination of both inbound and outbound call center solutions. The main utility of blended call center solutions is for those businesses which have limited means and cannot establish separate inbound and outbound calling agents. With this call center solutions, agents can effectively and effortlessly manage inbound and outbound calls. It gives enough flexibility for the agents to move to and fro in between inbound call queues and outbound calling lists.

Angel PBX offers and delivers highly extensive and user-friendly cloud-house blended contact center solutions that are dedicatedly handled for both incoming and outgoing call traffic and based on this routes the calls to the available agents as per operational protocols. With the effective use of our blended call center solutions, now the agents will be able to make and receive calls as per operational needs which will ensure the effective functioning of call center business. Implementing a blended call center solution it will optimize the overall performance by eliminating call abandonment rates.

Blended Call Center Features

SMART DIALER FUNCTION

We provide a flawless combination of both inbound and outbound calls which harness the best productivity level of every agent, thus maximizing sales.

CALL TRANSFER

By connecting your callers to the appropriate department or agents, we will establish a professional environment by saving valuable time with the least amount of effort.

MUSIC ON HOLD

Silence is boring – your customer gets to hear custom music or any information related to promotion and offers, which will engage more customers to your businesses.

CALL BARGE IN

This feature is largely used for better management during on-going calls by management and with us, you get the quality service. So now you know that your callers are not given the wrong information.

REAL-TIME VISUAL CALL DISPLAY (REPORTING)

Using our web-based and responsive dashboard, you get the benefit of up-to-date reporting statistics. This will help to implement important protocols and planning effectively.

CONFERENCE BRIDGE

With this feature, you will be able to connect with multiple people and process successfully any virtual meetings or conferences with high-quality audio and video.

CALL RECORDING

Monitor your agent’s performance through call monitoring features. This is extensively used for training purposes and used for future references.

CUSTOM CALL DISPOSITIONS

We will create custom call dispositions for inbound and outbound calls to ensure your calling staff are in the same track with the management. This will keep the management well-informed about the customer.

Benefits That Angel Pbx Provides

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We provide a user-friendly dashboard for better management

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Free Setup and maintenance service available

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We ensure the guaranteed quality of service

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Highly compatible solutions at any location

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We provide better performance monitoring updates

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You get secured network solutions with HD communication.