Blended Call Center

What Is

Blended Call Center Solution?

When you combine the functions of the inbound and outbound call centers, it is known as blended call center solutions. This service is one great option for smaller enterprises that can effectively cut the cost and other amenities to set up inbound and outbound call centers separately. It is a call center solution that helps business organizations effectively manage both inbound and outbound calling facilities with minimal efforts. The blended call center software that we provide you at Angel PBX would allow your agents to switch between inbound and outbound calling lists as swiftly as possible.  

 

Our cloud hosted blended call center solution gives you the opportunity to handle both your inbound and outbound through an extremely user-friendly software system. The managers can track and keep a record of all incoming and outgoing calls based on the routes of each call to or from the particular agent. Your organization gets all the freedom to receive and make calls as per the operational needs. This ensures an effective functioning of your business through call center services. You can successfully bring down the rate of call abandonment and optimize the overall performance of your enterprise with a blended call center service.

Features of our Blended Call Center

Smart Dialer Function

Maximize your organization’s productivity and increase your sales by manifolds when you use the flawless smart dialer of our blended call center software. Save the most of your time and effort.

CALL TRANSFER

Save the valuable time of your organization with just one step with our easy call transfer technique and connect your callers to the relevant agents for their particular queries.

MUSIC ON HOLD

With the music on hold feature you can promote your services or products while your customers wait for a call to be answered or transferred to the relevant end.

CALL BARGE IN

This feature helps you to monitor the calls made by your agents and keep a record of their performances. You can also keep a check if any irrelevant or faulty information is being passed on to your callers by the agents.

REAL-TIME VISUAL CALL DISPLAY (REPORTING)

Stay tuned with all the recent developments within your telephony system with a real-time visual call display. It can help you figure out helpful protocol and plans to aid growth and optimization.

CONFERENCE BRIDGE

Get high quality audio and video calls while you connect with multiple callers and process virtual meetings with quite the ease on your blended call center solutions.

CALL RECORDING

When you record the calls you get to monitor the performances of the agents whenever you want. You can also use these recorded calls to train the new employees of your organization.

CUSTOM CALL DISPOSITIONS

This feature helps your calling staff to be on the same track as your management team. Call disposition customization on your blended call center software also allows your customers to have all the required information that they need.

Benefits provided by Angel PBX

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Improved management

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Big Saving

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Quality Service

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Great Flexibility

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Improved Performance

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High Security