Blended Call Center Solution?
When you combine the functions of the inbound and outbound call centers, it is known as blended call center solutions. This service is one great option for smaller enterprises that can effectively cut the cost and other amenities to set up inbound and outbound call centers separately. It is a call center solution that helps business organizations effectively manage both inbound and outbound calling facilities with minimal efforts. The blended call center software that we provide you at Angel PBX would allow your agents to switch between inbound and outbound calling lists as swiftly as possible.
Our cloud hosted blended call center solution gives you the opportunity to handle both your inbound and outbound through an extremely user-friendly software system. The managers can track and keep a record of all incoming and outgoing calls based on the routes of each call to or from the particular agent. Your organization gets all the freedom to receive and make calls as per the operational needs. This ensures an effective functioning of your business through call center services. You can successfully bring down the rate of call abandonment and optimize the overall performance of your enterprise with a blended call center service.