Call management and Reporting Features

depositphotos

Call management and Reporting Features of Angel PBX

Hosted PBX already is one great option that you need to try when management and reporting the activities of your call centers is an important part of your job. The cloud facilities make it easy for you to manage and maintain all records much better than the usual PBX systems. Angel PBX’s telephonic services are loaded with features that make it more convenient for you to manage and maintain your call records. 

Calling Features

Having a caller ID for all your callers is a great feature when you’re working in the telecommunications sector. Before receiving a call you can have a detailed record of your callers and decide upon the importance of the call. It is a great feature as it saves a lot of your agent’s time and a record of caller ID is always helpful for an organization.
Automatic Call Distribution (ACD) is another feature provided by our telecommunication services to monitor and manage your calls better. You can route your incoming calls to different departments according to their relevance. This saves a lot of time and increases the efficiency of your organization.
Dial by name or dial by extension is a feature that enables you to make any call by just typing the name or even simply by just calling out the name of your desired caller. Your agents would not have to look for the contacts separately or keep any records to make calls. It helps you to save a lot of time.
This feature of call voice tagging helps you to maintain better documentation of all your calls. You can categorize your caller IDs according to common grounds, such as sales, management, support, etc.
You can customize the routes of your callers to a great extent with the feature of call routing.
It is extremely important to have complete control over all the callers and their activities while making conference calls. The conference bridge feature helps you to have this control. While on call you can easily monitor the activities, record the speeches and manage the screens of your fellow callers.
Call monitoring or call barge-in features are a great way to have substantial control over the workings of your agents. Our services enable you to listen to any call from any location. You can keep a proper check on the activity and quality of conversations carried out by your agents with this feature.
With the Do Not Disturb feature you can keep the lines out of service for your agents who are not present. In this way, the other agents can avoid the disturbance.
The call queue management helps you manage your functioning with perfect ease during rush hours.