Angelpbx https://www.angelpbx.com Tue, 24 Nov 2020 10:27:01 +0000 en-US hourly 1 https://wordpress.org/?v=5.3.6 https://www.angelpbx.com/wp-content/uploads/2019/09/cropped-favicon-32x32.png Angelpbx https://www.angelpbx.com 32 32 Why Use A Softphone? https://www.angelpbx.com/why-use-a-softphone/ https://www.angelpbx.com/why-use-a-softphone/#respond Mon, 16 Nov 2020 07:37:13 +0000 https://www.angelpbx.com/?p=5024 A softphone is a special software that helps users to make and receive calls via internet connection rather than the traditional Public Switched Telephone Network (PSTN). When you use a softphone, you can operate your calling services on both your pc/laptop or smartphone. With a softphone you get the options of a desk phone along […]

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Softphone

A softphone is a special software that helps users to make and receive calls via internet connection rather than the traditional Public Switched Telephone Network (PSTN). When you use a softphone, you can operate your calling services on both your pc/laptop or smartphone. With a softphone you get the options of a desk phone along with added features. This softphone software is typically provided by the company providing you the VoIP services.

Given below are some of the benefits that you get when using a softphone software:

  • You can carry your business phone anywhere you go: this feature of a softphone can help employees who are working from home as well as those who are involved in regular travel for business.
  • Allows you to keep your personal phone numbers private: you can successfully keep your personal list private since the smartphone software service is provided over the internet where you can use cloud features.
  • Allow you to host voice and video conferences with ease: you can use your softphone software to host conferences with your teammates or employees and get guaranteed call quality from every end.
  • Gives you the benefit of enjoying a number of user-friendly features: using a softphone software on your VoIP calling service can improve your calling experience. It gives you options of visual voice calls. The software sends you notifications for all your incoming calls. Hence if you miss any, you will be reminded. It also gives you the option of easy file transfer with its drag-and-drop facilities.
  • Helps you to maintain a cleaner office space: when you use a softphone software for your business, you can maintain a better workspace for your employees. It removes a number of pointless hassle that you may otherwise have to face with your regular telephonic connections.

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Grow your business with Call Center Solution https://www.angelpbx.com/grow-your-business-with-call-center-solution/ https://www.angelpbx.com/grow-your-business-with-call-center-solution/#respond Thu, 12 Mar 2020 09:20:05 +0000 https://www.angelpbx.com/?p=4484 Looking for a call center solution for your business to simplify the interactions and connection with your customers? For the unparalleled solution, Angel PBX is here to help you out. With our call center solution, you will experience uninterrupted service and improved business communication. As we offer a hosted call center solution, you can experience […]

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Looking for a call center solution for your business to simplify the interactions and connection with your customers? For the unparalleled solution, Angel PBX is here to help you out. With our call center solution, you will experience uninterrupted service and improved business communication. As we offer a hosted call center solution, you can experience an enhanced and better caller experience. This feature ensures that there will be real-time updates for the callers during the wait time with customized greetings, music-on-hold facility and so on. However, do you want to know about the call center solution in detail? We are going to make a discussion on the call center solution.

Call center solution

The first and foremost benefit of call center solution is to help in dealing with customer interactions without facing zero issues. This service is designed to create effortless voice interaction for the growth of the business. Now, with the advancement of technology, the call center solution has included different modes of communication along with voice interactions. You can avail of both outgoing and incoming call facility with track key call center metrics, workforce management, and uploading features of automated scripts. It is a new era now when your customers can reach you easily with multiple channels. Apart from voice interaction, customers prefer using live chat facilities, social media, and email. Therefore, they can avail of the customer support service which in turn makes them satisfied and also fulfills their needs. If you want to enhance customer satisfaction with the latest feature of the customer engagement technique, you can make contact with us.

Inbound call center solution

It is the main part of the call center solution that is based on dealing with incoming calls from the clients. It is not only limited in handling incoming calls but also replying to the needs of the customers. Apart from the incoming calls, there will be emails, texts and live chat queries that you have to deal with for meeting the needs of the customers. Lots of features are included in the inbound call center solutions. They are –

• Hosted IVR
• ACD
• Skill-based routing skills
• Priority routing
• Time-based routing
• Queue monitoring
• Barge in and call monitoring
• Multi-channel communication
• CRM integration
• Real-time dashboard and analytics
• Call recording

For the best quality service, contact the support team of Angel PBX today
Outbound call center solution

It is all about dealing with outgoing calls to prospective customers. Along with calls, through email or SMS also, you can reach your customers and that is included in this service. Our all-inclusive outbound call center solution helps in focusing on the matter of enhancement of customer interaction and targeting specific segments. Let’s take a look at the features of the outbound call center solution –

• Preview dialer
• Progressive dialer
• Predictive dialer
• IVR blast -SMS and voice
• Call recording
• Real-time dashboard and analytics
• CRM integration
• Multi-channel communication
• Call barge-in and monitoring

So, now, it’s easy to grow your business effortlessly and reach out to the global customers easily with Call center solution of Angel PBX.

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Cloud-based PBX solution https://www.angelpbx.com/cloud-based-pbx-solution/ https://www.angelpbx.com/cloud-based-pbx-solution/#respond Mon, 24 Feb 2020 08:47:31 +0000 https://www.angelpbx.com/?p=4284 Cloud PBX could be described to be a virtual phone system that has been designed to offer secure and reliable business systems via the internet. It’s an IP based telephony solution that has been provided and accessed through the internet for easier use from a long distance. With the advancement in technology today in the […]

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Cloud PBX could be described to be a virtual phone system that has been designed to offer secure and reliable business systems via the internet. It’s an IP based telephony solution that has been provided and accessed through the internet for easier use from a long distance. With the advancement in technology today in the mobile world, it has become common for businesses to work virtually to provide services and communicate all over the world. Cloud PBX keeps your employees and the cloud PBX business connected across the globe and available throughout. Using for your business is incredibly impressive for an effective working environment and plays an integral role in the daily operations of your business. For a small business, PBX is beneficial since it makes everything connected and to provide a one-stop solution to your business. The private branch exchange provides features that come with the traditional Private Branch Exchange system, and it gets rid of the need for creating your own in the house PBX system.

 Dropping a customer due to a bad connection could be one of the worst things that may happen in a business. Letting all aspects of your communication system to be handled by the same provider make sure your company has reliable and improved call-quality. With clear communications between customers and their clients, the business tends to be sure bet and no miscommunication. It’s a way of securing your business for the future benefit even though it does not affect the value of revenue generated

Cloud PBX features 

The features that the PBX comes with making your business communication easier for you and your partners all over. Some of these features include call recording, especially for customer care, which is very important for future review in case of an issue. It has a virtual attendant, its able to call groups and also do voice mail transcription. It aswell has an online user interface and lives call monitoring features. That’s not all with the PBX system. You get to have an automated call distribution between your customers and employees, and also, it does reporting and analytics. It’s an all-round communication system that makes your daily business transaction worth it.

The PBX is recommended for businesses that are looking forward to reducing the overall cost and flexibility. They have their advantages and disadvantages. Let’s look at some of them for better understanding.

Cloud PBX advantages

  • With a cloud system, the business can grow with the system that will scale with them
  • The overall cost of Cloud-based technology is cost-effective 
  • It gives the businesses flexibility that they need to have a great system without dealing with other hardware updates
  • If thinking of extending your business virtually, Cloud-based PBX gives you the platform to achieve it

Cloud PBX disadvantages

  • Since the system is hosed over the internet, there is a possibility of it being less secure
  • For the quality of your call to be great, it depends on your internet connection stability

The Cloud-based PBX solutions provide flexible business needs and, at the same time, maintains a low-cost expenditure for you. Why the Cloud-based technology is cost-effective is due to the fact that it helps your business to avoid costs that come with in-house installation and other regular maintenance that could be required. Cloud PBX being the future of telecom, it’s suitable for businesses. With this, we hope that this information is helpful to you as you learn more on PBX systems

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