Hosted IVR

Make your customers

Experience the best with Hosted IVR Solution

Interactive Voice Response is considered to be one of the effective modern technologies available in the Private Branch Exchange Services. It plays an important role to make the customer’s satisfaction and engagement reach the next level by providing your callers with an opportunity to self-serve themselves or get in touch with the right agent or department by their own.

This technology can be used to make your customers able to know some details, such as – relevant extension numbers, outstanding billing amount, branch address, and so on. However, Interactive Voice Response systems can be used to shorten the time that is spent to deal with a single call by making your callers allowed to instruct themselves for attaining a satisfactory answer or solution.

How Hosted IVR Works?


When your customers call on your business phone number, instantly the call gets connected to Angel PBX’s servers on which the customer’s PBX system is hosted. Then, it plays its custom IVR to the incoming call.

After sending the initial greeting message to the customer, different types of engagement options are provided to the caller which are enclosed within the IVR. For example, “ Thank you for calling ABC Company, Now Press 1 for sales, Press 2 for Support, Press 3 for Billing”, etc. Multiple engagement options might be available within a customer’s IVR, which helps to get connected with other departments and specific agents through extensions.

Then, the caller is instantly routed to the specific department or agent as he or she has chosen. In this way, it connects the callers with the business.

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Benefits of Hosted IVR

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Security

Often, it happens that we need to share some important information with our clients which are not supposed to be shared with the operators. For instance, Telephonic Identity PIN and such other confidential information. The IVR is one of the safest mediums to share this type of vital information with the clients.

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Call recordings

According to the feature of IVR, the calls will be recorded directly on the cloud even for the inputs made by the caller.

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Less Manpower

As with IVR, you can handle the phone calls of the customers without making a human intervention, you do not need to spend money for a huge number of professionals.

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Budget-friendly

We provide hosted IVR solutions which are truly cost-effective. This latest PBX feature has been exclusively designed to lessen down your operational costs in each aspect.

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Real-time updates

One of the significant benefits of cloud-hosted IVR is that it offers real-time updates to all the authorized users regarding performance and profitability.

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Totally uptime

With Angel PBX's 24x7 free technical support, we can assure our customers 100% efficiency and accuracy. For availing our hosted IVR phone system, get in touch with us.