Make your customers
Experience the best with Hosted IVR Solution
Interactive Voice Response is considered to be one of the effective modern technologies available in the Private Branch Exchange Services. It plays an important role to make the customer’s satisfaction and engagement reach the next level by providing your callers with an opportunity to self-serve themselves or get in touch with the right agent or department by their own.
This technology can be used to make your customers able to know some details, such as – relevant extension numbers, outstanding billing amount, branch address, and so on. However, Interactive Voice Response systems can be used to shorten the time that is spent to deal with a single call by making your callers allowed to instruct themselves for attaining a satisfactory answer or solution.
How Hosted IVR Works?
When your customers call on your business phone number, instantly the call gets connected to Angel PBX’s servers on which the customer’s PBX system is hosted. Then, it plays its custom IVR to the incoming call.
After sending the initial greeting message to the customer, different types of engagement options are provided to the caller which are enclosed within the IVR. For example, “ Thank you for calling ABC Company, Now Press 1 for sales, Press 2 for Support, Press 3 for Billing”, etc. Multiple engagement options might be available within a customer’s IVR, which helps to get connected with other departments and specific agents through extensions.
Then, the caller is instantly routed to the specific department or agent as he or she has chosen. In this way, it connects the callers with the business.