Inbound Call Center

Inbound Call Center

Efficient and Compelling Way to Host Incoming Calls

Inbound call center solution provides highly compelling and powerful leads that are so close to converting it into sales. We, at Angel PBX, deliver perfection to achieve the goals you are thriving for. This type of call center solution has been extensively designed effortlessly to satiate with the corporate structure of your business. Our personalized and flexible inbound call center solution is configured in such a way to manage any number of agents in the organization and any complicated departmental framework. There is no divisional and hardware limitation because of cloud hosting. This feature has seamlessly bridged down the gap between customers and your agents, working on different parts of the world.

Features of Inbound Call Centre

Multi-Level IVR

Our Inbound Call Center Solutions will ensure you never miss out on any important information on any incoming business call. All of your important calls are implicitly recorded and stored for future reference.

Music On Hold

Customize your on-hold music which will represent your campaign theme or brand’s tone to highlight your company’s professional image. This helps in building brand value to a great extent. While your client is on hold, make them hear about your vision through on-hold music.

Call Waiting

Explore the feature to operate important calls effectively. With our ACD capabilities, you will be able to build client loyalty by forwarding the calls to appropriate office extension, Skype or personal mobile phone. This will ensure that no client will have to sit on call waiting mode for too long.

Call Routing

We will ensure that every of your call reaches the right hotspot or destination considering various factors related to call routing. An effective routing will multiply your profits and will help generate sales into an ultimate level.

Advanced Call Allocation

Systematic and smart call routing will multiply profits gradually and rapidly. You can personalize routing patterns on various factors based on your organization structure to ensure that every call reaches an appropriate destination.

Queue Management

Experience a dynamic, secure and premium solution to communicate with any number of agents on the same voice call at any time, anywhere. This helps to establish better management of calls in all the departments.

Call Forwarding

We apply the best ACD (Automatic Call Distributor) techniques to set the call priority of every customer. It will connect all of your clients to your agent or someone within the company, thus ensuring every call is picked and answered and attended accordingly. This will establish trust and credibility among your valuable clients.

Call Transfer

Any and every calls will be transferred to the right department/agent in no time, delivering the best solutions to all your callers and existing clients. With us, make the best possible use of the call transfer features by distributing all the calls systematically and diligently.

Setup & Manage Campaign Efficiently

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Setup & Manage Campaign Efficiently

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Why Rely On Our Inbound Call Center Solutions

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Quality HD Voice Calling

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Detailed Installation and Set-up in no time.

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Internet voicemail to get voicemails through emails.

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CRM coordination and Caller ID to assemble before answering the call.

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Free 24/7s support for customer via Email, Chat and Phone.